INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Absolutely! At Meru Timbers, we take pride in delivering exactly what you see. Our commitment to quality ensures that the product you receive matches the picture showcased on our website. So, rest assured, your expectations will be met, if not exceeded, with every purchase.
Where can I view my sales receipt?
Your satisfaction is our priority! After making a purchase with Meru Timbers, you'll receive a system-generated receipt for your order. This receipt contains all the details of your purchase and serves as your proof of transaction. You can conveniently view your sales receipt in your email inbox or by logging into your account on our website. We strive to provide a seamless and transparent shopping experience, and your receipt is just one way we ensure your peace of mind. Happy shopping and thank you for choosing Meru Timbers! 🛍️✨
How can I return an item?
At Meru Timbers, your satisfaction is our top priority, and we want you to shop with confidence! If, for any reason, you need to return an item, we've got you covered with our hassle-free return policy.
Here's how it works:
- Contact Us: Reach out to our dedicated customer service team via phone, email, or live chat. We're here to assist you every step of the way.
- Explain Your Concern: Let us know the reason for the return. Whether it's a defect, a sizing issue, or simply not what you expected, we're committed to finding the best solution for you.
- Easy Return Process: We'll guide you through the return process and provide you with a prepaid shipping label, making it convenient for you to send the item back to us.
- Prompt Refunds or Exchanges: Once we receive your returned item, we'll promptly issue a refund or process an exchange according to your preference. Your satisfaction is our priority, and we'll work tirelessly to ensure you're delighted with your shopping experience.
With Meru Timbers, you can shop with confidence, knowing that if anything isn't quite right, we're here to make it right for you. Join the thousands of satisfied customers who trust us for their wood-based panel needs. Let's create your dream space together! 🌟
Will you restock items indicated as “out of stock?”
Certainly! At Meru Timbers, we prioritize your satisfaction. If an item is marked as "out of stock," there's no need to worry. We restock our inventory to ensure you can access the products you love. Stay informed through our website for updates, consider pre-order options, and feel free to share your preferences with us. We're here to ensure you have everything you need to create your dream space! 🌟
Where can I ship my order?
Certainly! You can easily collect your order from our workshop at Kariobangi North Light Industries! Be assured that we will carefully process and pack your order to ensure that it reaches you in perfect condition. We recognize the significance of timely delivery and exceptional quality and are dedicated to surpassing your expectations every step of the way. Thank you for choosing Meru Timbers for your wood-based panel requirements! 🚚
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